Duo Two-Factor Authentication Toggle sub-navigation. Training Resources Toggle sub-navigation.Technology Support Toggle sub-navigation.New to Georgetown? Toggle sub-navigation.Help and Training Toggle sub-navigation.Research Technologies Toggle sub-navigation.Educational Technologies Toggle sub-navigation.Academic Technology Toggle sub-navigation.Business Applications Toggle sub-navigation.Working Collaboratively Toggle sub-navigation.Ordering and Purchasing Toggle sub-navigation. NetIDs & Passwords Toggle sub-navigation.Your DTA can help! Contact your DTA for assistance. Therefore, we advise that you configure a backup device such as a tablet or hardware token (U2F). You will not be able to access your account if you forget your duo-configured device. What happens if I forget my phone/device? If after seeing the hint you still cannot remember your password then you can contact your DTA for assistance. This hint will be shown to you if you should ever forget your master password. When you first sign up you will be required to enter a master password hint when creating your master password. You can get a master password hint to help you remember. What happens if I forget my master password? We can assist with granting you access to both LastPass and DUO, reconfiguring your mobile device, installation of LastPass plug-ins, and account access issues. We manage LastPass for the Humanities Division and DUO for LastPass. Visit, to learn more about how LastPass secures your data. Additionally, for an added layer of security, DUO will also be required to use LastPass. Also, your master password and keys are never sent to LastPass and are never accessible by LastPass or UCLA IT Services. Essentially, your email address and master password are used to locally generate unique keys that are then used to encrypt or decrypt your data at your device – they never leave your device without being encrypted first. In short, yes: your passwords are never stored in plain text and are encrypted using the latest encryption algorithms at the device level.
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